I was on the hunt for a specific notebook from Denik, a company that believes Art Can Change the World. The response to my first email was fast and friendly -- and offered alternatives, since the notebook was no longer in production.
Now, options are lovely. But writers can be a choosy lot when it comes to our notebooks. If I'm going to veer from Moleskine, I want what I want, not an alternative.
Then, the second response! While I was thinking about what to do next, the Denik Team searched again, found exactly what I was looking for, and offered to ship it to me ASAP. Yes!
During the back-and-forth emails re: the order, Melanie from the Denik Team was exceptional. Proactive, friendly, instantly responsive, helpful, courteous, informative -- everything you want in customer service and so rarely get these days.
I didn't have to wait. I didn't feel like a number. I didn't get lost in the shuffle. And I'll be back for more Denik goodies in the future.
This week, be extraordinary. Be Denik. If you don't have an answer, if you can't find what someone wants or needs immediately, don't quit. Look again. Look a little harder.
Art Can Change the World. And so can you. Happy Monday!
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| This is not the notebook I was looking for, but isn't it great? They still have it online! |
2 comments:
That must be some notebook to lure you away from Moleskin!
Ah, Anonymous, you know me too well. It is a fabulous notebook, and it has lured me away from Moleskine as a gift for someone else. You will not be surprised to learn that Moleskine is still the one I carry with me every time I leave the house. Black Moleskine. The original. Writer habits die hard. ;-)
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