When was the last time you had a fun customer service experience? You know, the kind that makes you feel like someone is actually taking care of you and values your business?
I was on the hunt for a specific notebook from Denik
, a company that believes Art Can Change the World
. The response to my first email was fast and friendly -- and offered alternatives, since the notebook was no longer in production.
Now, options are lovely. But writers can be a choosy lot when it comes to our notebooks. If I'm going to veer from Moleskine, I want what I want, not an alternative.
Then, the second response! While I was thinking about what to do next, the Denik Team searched again, found exactly what I was looking for, and offered to ship it to me ASAP. Yes!
During the back-and-forth emails re: the order, Melanie from the Denik Team was exceptional. Proactive, friendly, instantly responsive, helpful, courteous, informative -- everything you want in customer service and so rarely get these days.
I didn't have to wait. I didn't feel like a number. I didn't get lost in the shuffle. And I'll be back for more Denik
goodies in the future.
This week, be extraordinary. Be Denik
. If you don't have an answer, if you can't find what someone wants or needs immediately, don't quit. Look again. Look a little harder.
Art Can Change the World. And so can you. Happy Monday!
|This is not the notebook I was looking for, but isn't it great?|
They still have it online!
P.S. Want to be a Denik designer? Start here